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Orders & Payments
If your struggling to order from our site, please find our frequent questions below.
General Payment Enquiries
- ★ Do I have a time limit for redeeming a key?
- Eon Altar: Episode 1 - TEMPORARILY UNAVAILABLE. KEY DELIVERED ASAP
- Norway and Serbia change to Euros
- "Failed to create order" error reported when click "Proceed to checkout"
- Can I get a refund on my pre-purchased/pre-ordered game key?
- How do I delete store credit/debit card details?
Order Enquiries
- ★ Order Status: "Manual Authorisation"? - Why do I have them?
- The "Redeem Keys" button and link in my "Order Confirmation" email doesn't work
- My Doom 2016 key reports that I must activate the original game first
- I am looking for a discount code, can you help?
- What are bundle "tiers"?
- "Error order.error.redeem"
Payment Methods
Account Safety
Need to Contact Us?
If you still need to contact us then please submit a support request using the button below.