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Orders & Payments
If your struggling to order from our site, please find our frequent questions below.
General Payment Enquiries
- ★ Do I have a time limit for redeeming a key?
- Can't enter payment card details when using Kaspersky Internet Security
- Can I get a refund on my pre-purchased/pre-ordered game key?
- How do I delete store credit/debit card details?
- How do I use my discount coupon?
- What is the CVV/CVC number requested when paying by credit/debit card?
Order Enquiries
- ★ Order Status: "Manual Authorisation"? - Why do I have them?
- I am looking for a discount code, can you help?
- What are bundle "tiers"?
- Pending order - What is it?
- Can I get a refund/cancel my order?
- Why are you asking for my phone number?
Payment Methods
Account Safety
Need to Contact Us?
If you still need to contact us then please submit a support request using the button below.