Can I get a refund on my pre-purchased/pre-ordered game key?

    We have a flexible, money-back guarantee that allows you to cancel any pre-purchase order, so long as adequate notice is given.

    You can cancel your pre-purchase and receive a full refund up to 48 hours before the game is due to be released or preloading* begins, so long as you have not revealed the actual product key.

    To request a refund, please contact our support team. Please remember to tell us your order number and specify the email address associated with your account and order.

    * Where the key is delivered in advance of the gaming being playable, so that it can be downloaded and installed before it can be played.

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