If a plugin is blocking access to the iframes loaded by our payment provider then you will receive the error that the payment service failed to load.
Our most common report is caused by Kaspersky antivirus
Kaspersky antivirus can sometime be configured so tightly that it blocks our Stripe.js scripts and frames.
Kaspersky's HTTPS traffic scanning, anti-banner, or browser fingerprint blocking modules misidentify Stripes secure telemetry
- Disable Encrypted Connections Scanning: Go to Kaspersky settings, navigate to network settings, and choose to add
stripe.comorstripe.networkto the list of exclusions from scanning encrypted connections.
- Turn off Safe Money / Protected Browser: Kaspersky's specialized banking mode can overly restrict external iframe scripts loaded on merchant checkout pages.
- Adjust Anti-Banner/Privacy Settings: Temporarily disable anti-banner or privacy protection extensions in your browser if Stripe elements fail to render.