How do I use my discount coupon?

    Coupon codes for and sometimes released to make our offers even better!

    They may be provided:

    • Through the website, in which case they can be used with any account
    • Via the Fanatical Assistant extension for Chrome or Firefox
    • In an email sent directly to individual customers, in which case they:
      • May be specific to the email address they were sent to and cannot be used with other accounts.
        If your coupon code is rejected as invalid, check that you're logged into using the email address to which the coupon code was sent.
      • May only be used once.

    IMPORTANT: Coupon Code are entered BEFORE you click to go through checkout so BEFORE you provide your payment method details.

    However they are provided, discount coupons are only valid for a defined period of time and may not be used in combination with some games and bundles (usually from specific developers, pre-release titles, star deals or occasionally bundles).  If you attempt to use a discount code with a game/bundle that isn't permitted or the value of the cart after the discount is applied is below the minimum cart value allowed with the coupon a message will appear in your cart alongside the product indicating the code is not applicable to that product.

    To use a discount coupon, simply:

    1. Add all the products you want to purchase to your cart
    2. View your cart
    3. Click on "Coupons" below the "CHECKOUT" button and payment method images:
    4. Then, enter your coupon code and click the "Apply" button:
      Codes are usually case sensitive, so take care to enter the code as you saw/received it
    5. Check that the discount has been applied and the cart price decreased appropriately - if the code didn't work:
      • Check for any messages about products in your cart being incompatible with the coupon code or if your cart value is below the minimum required to use the coupon code
      • If you receive a unique coupon via email, check your logged into using the email address to which the coupon was sent
      • Try the coupon code again, taking care to ensure correct upper/lower case characters are used
      • Don't proceed if you don't want to purchase at the original price - the discount cannot be applied retrospectively
    6. If the issue persists, contact support, ideally attach a screenshot of your cart but at least note:
      • A description of the issue
      • The items in your cart and the total value of your cart
      • The coupon code you entered
    7. When the discount has been correctly applied, click the "SECURE CHECKOUT" button to pay and reserve your keys at the displayed price - prices and keys aren't reserved until you proceed through checkout.


    • You cannot use multiple discount coupons in a single checkout
    • Discount coupons often have restrictions, these may include:
      • Minimum cart value after the discount is applied, e.g. AUD2.00 / USD2.00 / CAD2.00 / EURO2.00 / GBP2.00
      • Cannot be used with some types of products, e.g. Star Deals, Pre-release titles, Bundles
      • Cannot be used with specific titles
    • Fixed value discount coupons, e.g. USD10.00, can only be used once and any value not used for the cart they are applied to is lost, so it is best to ensure that the cart value is at least the coupon value.
      For example, using a USD10.00 coupon to pay for a cart valued at USD7.50 means you lose the remaining USD2.50 coupon value.

    If you attempt to apply a discount coupon while you cart's contents do not meet the coupon's requirements (or include excluded products) you will be told as you apply the coupon - please check carefully what discount has been applied before you click "SECURE CHECKOUT"

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