Orders & Payments

General Payment Enquiries

• ★ Do I have a time limit for redeeming a key?
• 'origin key error, The iframe has not configured' problem when paying
• Can't enter payment card details when using Kaspersky Internet Security
• Can I get a refund on my pre-purchased/pre-ordered game key?
• How do I delete store credit/debit card details?
• How do I use my discount coupon?

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Order Enquiries

• ★ Order Status: "Manual Authorisation"? - Why do I have them?
• When will my WWE 2K23 key be provided?
• 'Page Not Found' for Chenso Club Giveaway
• 'Order Not Found' when clicking on my order link
• Where are my pre-orders activation details?
• How to gift a fanatical.com order

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Payment Methods

• Forced to fund PayPal payment with specific source (bank account/card)
• Can I pay using a pre-paid VISA gift card?
• Do I need a PayPal account? I want to use a VISA card
• Payment methods and currencies supported

Account Safety

• Unauthorised Purchase! What do I do?
• Are my personal details safe? Payment details, Address details?