Can I get a refund on my pre-purchased/pre-ordered game key?

    Follow

    We have a flexible, money-back guarantee that allows you to cancel any pre-purchase order, so long as adequate notice is given.

    You can cancel your pre-purchase and receive a full refund up to 48 hours before the game is due to be released or preloading* begins, so long as you have not revealed the actual product key.

    To request a refund, please contact our support team. Please remember to tell us your order number and specify the email address associated with your Fanatical.com account and order.

    Footnotes

    * Where the key is delivered in advance of the gaming being playable, so that it can be downloaded and installed before it can be played.

    Was this article helpful?
    16 out of 18 found this helpful

    Need to Contact Us?

    If you still need to contact us then please submit a support request using the button below.