Origin game activation fails

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    Important Notes

    • You CANNOT gift Origin keylessly activated content from one Origin account to another - the content will be added to the Origin account you log into during the activation process and will remain in that account.
    • You CANNOT keylessly add game content into a child's Origin account and if you keylessly activate game content into an adult's Origin account you CANNOT then transfer that game content to a child's Origin account.
    • If the Origin account you log into already owns the content the new content will be lost.

    Activation fails immediately on first attempt

    When you purchase a game that is activated into an Origin account from fanatical.com we deliver a regional variant appropriate to the country from which you connected when you placed your fanatical.com order.

    If "An error occurred during activation please try again" is reported when you try to activate a game into your Origin account from your fanatical.com order page, check your Origin account is associated with the country from which you connected to fanatical.com when you placed your order.

    Check and change your Origin account's associated country using the process described here: 

    If you have issues activating EA products due to an incorrect EA Account Regional Setting for Country/Region please follow the steps below.

    1. Browse to the EA Account settings page: https://myaccount.ea.com/cp-ui/aboutme/index
    2. Login with you EA Account email address and password
    3. Validate that the Regional Settings for Country/Region is set correctly to your country. If the setting is not correct, press the Regional Settings Edit-button
    4. If Regional Settings Edit was pressed, select correct Country/Region and press Save
    5. You are done and can now activate products for your EA Account Country/Region

    Activation initially successful but later reported to have failed

    On rare occasions this may happen:

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    If this occurs, and you are sure you are signed into the EA account into which you previously successfully added the game, try clearing the Origin Launcher application cache as explained in the following EA article:

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