Can't enter payment card details when using Kaspersky Internet Security

    Kaspersky Internet Security includes a "Safe Money" option which attempts to redirect payment pages into its own browser - this isn't compatible with the Adyen payment window used by www.fanatical.com.

    When the payment card fields are blocked out and unavailable (as below):

    checkout_blocked__cropped_.png

     

    If you are using Kaspersky Internet Security you need to configure Kaspersky's "Safe Money" not to use its Secure Browser for fanatical.com.

    To do this:

    1. Open the Kaspersky Internet Security application via the Windows "Start" menu:
      Windows_7_Kaspersky_Start_menu__cropped_.png

    2. On the main screen, click the "Safe Money" button::
      Kaspersky_Main_Screen__Part_of__Save_Money_highlighted.png

    3. On the "Safe Money" screen, click the "Add website to Safe Money" link:
      Kaspersky_Safe_Money_Screen_Add_website_highlighted.png

    4. On the "Safe Money, Add site" screen:
      Kaspersky_Safe_Money_Add_Site__Do_not_run_Protected_Browser__Highlighted.png

      1. Type www.fanatical.com into the "Website for Safe Money (URL)" box
      2. Select the "Do not run Protected Browser" option
      3. Click the "Add" button
      4. Click the ← button

    After doing the above, refresh the fanatical.com webpage (e.g. press F5) and then click "SECURE CHECKOUT" again.

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