Unauthorised Purchase! What do I do?


    If you have received an order confirmation email from our website but haven't ordered anything then you might have had your PayPal password guessed.

    Step 1

    Open a support ticket using the button in the top right of the screen. 

    We can block the order and initiate a refund.

    Step 2

    Change your PayPal password and email password to avoid any further attempts on other sites. We recommend a longer, more complex password.

    Step 3

    Contact PayPal, or your card provider and let them know that about the unauthorised purchase.



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