"An unexpected error" when activating the key for 'Death Stranding Director's Cut'

    This problem will occur if you already have the game 'Death Stranding Standard' on your Steam library. 

    The full key for Directors Cut will not activate 

     

    The workaround for this is to remove the original game from Steam before activating the Directors Cut edition. 

     

    On the Steam desktop app:

    • Click on 'Help' and then 'Steam Support'.
    • Search for 'DEATH STRANDING'.
    • Choose "I want to permanently remove this game from my account" and follow the instructions.
    • Activate the DEATH STRANDING DIRECTOR'S CUT code from your Fanatical order.


    To restore your original copy of DEATH STRANDING to your Steam Library, please do the following on the Steam desktop app:

    • Click on Help and then Steam Support in the Steam desktop app.
    • Search for DEATH STRANDING.
    • Choose "Can't find this game in my library".
    • Select Restore.

    You will now have DEATH STRANDING and DEATH STRANDING DIRECTOR'S CUT in your Steam Library.

     

    Was this article helpful?
    2 out of 2 found this helpful

    Need to Contact Us?

    If you still need to contact us then please submit a support request using the button below.