Privacy Policy


    Effective date; November 1st, 2017

    Fanatical™ is a website owned and operated by Focus Multimedia Ltd (“we”, “us” or “our”), The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Rugeley, Staffordshire, WS15 1LH, United Kingdom.

    The terms "you," "your," and "yours" refer to the customers using our website and services. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will carefully treat your personal information.

    From time to time our website uses cookies. By using our website, you consent to our use of cookies and/or web tokens in accordance with the terms of this policy and you consent to the data practices prescribed in this policy. We may periodically make changes to this Privacy Policy that we will include on this page.

    Before using our website you should also view our Terms & Conditions.



    We may collect, store and use the following kinds of personal information:

    • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation);
    • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
    • information that you provide to us for the purpose of registering with us;
    • information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
    • any other information that you choose to send to us

    2. COOKIES

    A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

    We may use cookies to support the idea of a “session”. This allows us to recognise you from one page request to another, for example to determine your shopping basket contents. This is an extremely common use of cookies. No personal information is retained in the cookie. Sites that require you to login and which provide you with an account, almost always need to use cookies in this way. In place of or in addition to cookies, we may use software or other utilities that are similar to cookies and/or behave or function in the same way as cookies (such as ‘web tokens’). The terms relating to cookies as specified herein will apply to such software or utilities.

    Session cookies will ordinarily be deleted from your computer when you close your browser (note they may survive the closure of a browser tab) and deletion of cookies is to some extent controlled by browser settings. The cookie that we use when you ask us to remember your login will remain stored on your computer until it is deleted by you.

    We use Google Analytics to analyse the use of this website and to collect information about users' demographic, browsing habits and interests in order to improve and tailor our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

    All our website financial transactions are handled through our payment service providers, Adyen and PayPal. We will share information with a payment service provider only to the extent necessary for the purposes of processing payments you make via our website and dealing with queries relating to such payments.

    You can view the privacy policy for each of our payment service providers:

    From time to time we will use other trusted third party services to enable the Service which may use cookies for other reasons; these may include, but are not restricted to, YouTube (our online video service provider), Twitter (social media service provider) and Facebook (social media service provider). We are not responsible for any content or cookies served by these third parties. If you wish to understand how these third party services treat your personal data, you should refer to the individual Privacy Policy on their website.

    Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Google Chrome you can refuse all cookies by clicking “Settings”, “Advanced”, “Content Settings”, "Cookies" and selecting “Block third-party cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, and will mean that you cannot take advantage of some of our website’s features.



    Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

    We may use your personal information to:

    • administer the website;
    • improve your browsing experience by personalising the website;
    • enable your use of the services available on the website;
    • supply to you services purchased via the website;
    • send statements and invoices to you, and collect payments from you;
    • send you general (non-marketing) commercial communications;
    • send you email notifications which you have specifically requested;
    • send to you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
    • provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
    • deal with enquiries and complaints made by or about you relating to the website;
    • invite you to review the website using a trusted third-party service, such as Trustpilot; and
    • verify that you satisfy any age restrictions applicable to our products

    Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

    We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.



    We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

    In addition, we may disclose your personal information:

    • to the extent that we are required to do so by law;
    • in connection with any legal proceedings or prospective legal proceedings;
    • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
    • to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
    • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

    Except as provided in this privacy policy, we will not provide your information to third parties.


    Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

    Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

    In addition, personal information that you submit for publication on the website or via its associated third party services (for example social media) will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

    You expressly agree to such transfers of personal information.


    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

    We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

    You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).



    You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

    • the payment of a fee (currently fixed at £10 GBP); and
    • the supply of appropriate evidence of your identity

     We may withhold such personal information to the extent permitted by law.

    You may instruct us not to process your personal information for marketing purposes by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.



    The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.



    Please let us know if the personal information which we hold about you needs to be corrected or updated.


    10. CONTACT

    If you have any questions about this privacy policy or our treatment of your personal information, please use our online contact form, or by post to Fanatical Privacy Policy Enquiry, Focus Multimedia Limited, The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Rugeley, Staffordshire, WS15 1LH, United Kingdom.



    The data controller responsible in respect of the information collected on this website is Focus Multimedia Limited (UK).

    Our data protection registration number is Z6755854.

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