English (US) Deutsch Español Français Magyar Italiano 日本語 한국어 Nederlands Polski Português Русский svenska Türkçe 简体中文 繁體中文
  1. Fanatical.com Customer Services
  2. General Assistance
  3. Terms, Conditions and Policies

    Legacy Privacy Policy

    Please click here to access our updated Privacy Policy at Fandom.com.

    1st February 2023.



    Legacy Privacy Policy

    1st December 2022.


    This privacy notice tells you about the information we collect from you when you sign up to receive our newsletter or create an account on our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

    Who are we?

    We are Fanatical.com, part of Focus Multimedia Ltd. Our address is The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH. You can contact us by post at the above address, by email at support@fanatical.com or by telephone on +44 1889 227377.

    The terms "you," "your," and "yours" refer to the customers using our website and services. We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will carefully treat your personal information.

    We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

    Our data protection registration number is Z6755854.

     

    What personal data do we collect?

    (a) Information you voluntarily provide to us:

    • information that you contractually provide to us for the purpose of registering an account on our system;
    • information that you explicitly provide to us for the purpose of subscribing to our email notifications and/or newsletters;
    • any other information that you choose to send to us


    (b) Information we collect automatically:

    • information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation);
    • information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

     

    Why do we collect this information?

     

    (a) Creating an account

    When creating an account we will use this information, in conjunction with a password you choose, to secure your purchases to you. Your orders will be locked to this account for future access.

    We may use your personal information to:

    • administer the website;
    • improve your browsing experience by personalising the website;
    • enable your use of the services available on the website;
    • supply to you services purchased via the website;
    • send statements and invoices to you, and collect payments from you;
    • send you general (non-marketing) commercial communications;
    • invite you to review the website using a trusted third-party service;
    • verify that you satisfy any age restrictions applicable to our products

     

    (b) Subscribing to our newsletter

    We will use your personal information to:

    • send you personalised emails containing information about our own products and occasionally related services, which often include special offers. We will only send you our newsletter for as long as you continue to consent.  We will email you multiple times in a month. 

     

    What do we do with your information?

    Your information is securely stored on our database and is only shared with the third parties required to enable us to operate our store and offer you specific offers and promotions.

    The categories of 3rd party recipients with which this data is shared are:

    We use YouTube, YouTube API Twitch and Twitch API to present content on store pages:

    Your information is stored both inside and outside of the UK. Any data stored outside of UK is entrusted to companies which offer the same GDPR level of security.

    We will not use the information to make any automated decisions that might affect you.


    How long do we keep your information for?

    Your account information and purchase history is kept on our systems for as long as you have an account on our system, then legally for a further seven years after any account closure.

    Newsletter subscriptions are kept as long as you continue to consent to receive our newsletter.


    Your rights over your information

    By law, you can ask us what information we hold about you, and you can ask us to correct any inaccuracies.  

    You can also ask for it to be erased, you can ask for us to give you a copy of the information and you can request that we stop processing your information.

     

    How to ask us to stop processing your account information.   

    If you wish for us to stop processing account information then the simplest way to do this is to request an account cancellation.  This will remove access to your account and will flag the account and its associated data to be removed after the retention.   Please read this additional information for requesting an account cancellation

     

    How to ask us to stop processing your email subscription information.   

    You can withdraw your consent to receive our email subscription at any time, an 'Unsubscribe' button is included at the end of ever subscription email that we send to you, simply click on this link and follow the instructions. 

    The types of emails you receive and whether you receive links to post-purchase adverts can be controlled at https://www.fanatical.com/en/account/contact

    The type of marketing emails you receive can be controlled at https://www.fanatical.com/en/account/preferencecenter

    Additionally you can email us or write to us using the contact details above.

     

    CCPA - Additional information that is applicable to Californian residents

    The California Consumer Privacy Act of 2018 (CCPA) provides Californian residents regarding personal data collection, use and sharing.

    They have the rights to know about the personal information we have collected, disclosed, or sold in the last 12 months. They also have, in some cases, the right to request their personal information or have your it transferred to another party.

    Deletion requests of personal information can also be made, subject to certain exceptions prescribed by law.

    Whilst Fanatical.com doesn't sell your personal data, the ability to opt-out of the sale of your personal information to third parties is also a protection provided to Californian residents.

    Such requests require that we first verify the subjects identity and can be made by opening a support ticket through our system or by emailing support@fanatical.com. Your requests will be responded to within the timescale set out by law (45 days) and you will not be discriminated against by us for exercising your privacy rights.

    If you aged under 16 and are a California resident then do not use our services and do not provide us with private information.

     

    Your right to complain

    If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at https://ico.org.uk or write to them at:

    Information Commissioner's Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire
    SK9 5AF

     

     

    Was this article helpful?
    398 out of 504 found this helpful

    Need to Contact Us?

    If you still need to contact us then please submit a support request using the button below.


    OPEN A SUPPORT TICKET