Can't login (no icon appears under the login button)

    Follow

    Our website uses Google's reCAPTCHA to help to secure accounts - this is displayed as an "I'm not a robot" check box on the "Sign In", "SIgn Up" and "Reset Password" forms:

     

    Login Page ReCaptcha

    notarobot2.png

     

    Password Reset Recaptcha

    Reset_Password_Not_a_Robot.png

     

    You cannot click the "Log In" or "Request" buttons until you've ticked the "I'm not a robot" check box and completed any puzzle that then appears.

    If you don't see the "I'm not a robot" check box, check connections to Google aren't blocked (as is the case from China where you will need to use a VPN to get around this) and that you don't have any ad-blockers installed and active in your web browser which may interfere.

    If the problem persists after you've consider the above suggestions, try in another web browser:

    If you DO see and have ticked the "I'm not a robot" check box but still can't click the "Login" button - are you using Firefox browser with KeePass and the KeeFox Firefox add-in?  If so, don't use the KeeFox add-in to auto-complete the email address and password as the data entered isn't seen by the page so the "Login" button remains unavailable as though you hadn't entered this data.

    Was this article helpful?
    1 out of 7 found this helpful

    Need to Contact Us?

    If you still need to contact us then please submit a support request using the button below.